RSI Queue
Other Addons
RSI Queue is one-of-a-kind system that can be integrated with any other system – even more than one system at a time. Our Queue Management System devices and software is a complete customizable platform that can input and output data to/from other systems to perform further processing that may help organizations to manage footfall of customers or performance of the employees more efficiently.
Integration process may differ system to system; hence there are certain add-ons that are available as libraries to be embedded in the RSI Queue System for either seamless integration or providing an extra layer of features in the system which can convert Queuing System to be used as more than one system. Our R&D keeps working on the new add-ons time to time. Below are some of the add-ons that are deployed and used by world renowned brands internationally.
CRM
RSI Queue can become a CRM as well for you and let you record the details of the visitors to walk in to the organization but move out without benefitting from any service.
KPI Measurement
RSI Queue is handy for measuring the performance of each agent and comparing it with the KPI’s set by the management and clearly highlight the shortfalls and suggest the preventive actions.
Live Monitoring and Status
Keep your customers well informed about their wait time and turn by SMS and mobile application notifications.
Staff Forecast
RSI Queue uses the business intelligence and data mining in order to forecast the amount of staff required in a particular period or season for the best customer service achievement.
Advance Reporting Engine
Monitor, measure, compare and improve your customer services through the live and historical data representation provided by RSI Queue Advance Reporting Engine.
Centralized Administration
Manage your customer flow of different locations from a central location through the RSI Centralized administration suite
Integration with Third Party
RSI queue is capable of integrating with any external application. It has being successfully implemented with SAP, MS Great Plains, JD Edwards and other banking applications.
Customizations
RSI Queue has the ability to accommodate customizations to any extent and mould itself to adapt to the needs of the businesses belong to different sectors and industries.
Customer Education
Use RSI Digital Signage system seamlessly, integrated with RSI Queue to educate your customers using the state of the art representation of content in different forms.
Mobile
Application
In the age of internet and technology where every organization is aiming at providing their services through internet that is called “E Services”.
